PRIVACY POLICY
Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation.
We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Evergreen Furniture LLC (referred to as “Evergreen Furniture”, “we”, “our”, “us”) collects, uses, shares, or otherwise processes your personal data through our website: https://evergreenfurniture.ae/ and mobile platform (hereinafter referred to as the “Platform”).
You may browse sections of the Platform without needing to share any information. However, please note that our products and services are primarily intended for customers located in the United Arab Emirates (UAE). By visiting this Platform, providing your information, or availing of our products/services, you expressly agree to be bound by the terms and conditions of this Privacy Policy and agree to be governed by the laws of the UAE, including those applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection of Your Information
When you use our Platform, we collect and store information you provide. Once you give us your personal data, you are no longer anonymous to us. Where possible, we indicate which fields are required and which are optional. You always have the option to not provide data by choosing not to use a particular service, product, or feature on the Platform.
We may track your preferences and other information you provide to do internal research on user demographics, interests, and behavior. This data may include the URL you came from, your browser information, and your IP address.
We may collect personal data such as your name, address, email, phone number, and payment information when you transact with us, create an account, or participate in any event or campaign. Certain Platform features require registration. We may use your contact information to send offers based on your interests.
If you post messages or leave feedback on our Platform or social media handles, we collect that information. We retain this information as necessary for dispute resolution, customer support, and internal analysis.
If you send personal correspondence to us, or if others send us correspondence about your activities on the Platform, we may collect and store such information.
Use of Demographic / Profile Data / Your Information
We use your data to fulfill orders, process payments, and communicate with you. Your data may be used to enhance customer experience, resolve disputes, detect fraud, improve services, and enforce our terms.
With your consent, we may access device information such as SMS, contacts, location, camera, and photo gallery. You may be asked to provide identity documents (e.g., Emirates ID, trade license) for verification purposes.
We may collect survey data for research and personalization purposes. Participation is always voluntary.
Cookies
We use cookies to analyze web traffic, measure effectiveness, and enhance security. Cookies are small files stored on your device and do not contain personal data. Most are session-based and automatically deleted after use. You may disable cookies through your browser, though some features may not work properly. We may also use cookies from third-party partners such as Google Analytics for marketing and analysis. To opt out, visit:
Sharing of Personal Data
We may share data internally within our company and with third parties (e.g., delivery partners, payment processors) for service fulfillment, marketing, analysis, customer support, legal compliance, and fraud prevention. In case of business merger or restructuring, your data may be transferred to the new entity.
We may disclose data when required by law, court order, or in good faith to protect rights, prevent fraud, or ensure safety.
Links to Other Sites
Our Platform may contain links to external websites. We are not responsible for their content or privacy practices. Please review their policies before disclosing information.
Security Precautions
We use secure servers and follow strict security guidelines to protect your data. However, online transmission involves inherent risks. You are responsible for keeping your login information secure.
Choice/Opt-Out
You may opt out of receiving promotional messages through your account settings or by contacting us directly.
Advertisements on Platform
We may use third-party advertising services. These companies may collect anonymous data to provide personalized ads. You can disable ad personalization through your device settings.
Children’s Information
Our Platform is intended for users who can legally enter into a contract. We do not knowingly collect personal data from children under 18. If you share data for a minor, you confirm that you have the authority to do so.
Data Retention
We retain your personal data only as long as necessary for the purpose it was collected or as required by law. We may retain anonymized data for research and analysis.
Your Rights
You can access, correct, or delete your personal data through your account or by contacting us. You may also withdraw consent by emailing us (details below). Withdrawal may affect your ability to use some services.
Your Consent
By using our Platform or providing your data, you consent to its use as per this Privacy Policy. If you share data of others, you confirm you have their consent.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in practices. Please check periodically. Significant changes will be communicated on the Platform or via email.
Grievance Officer
In accordance with applicable UAE laws, the name and contact details of the Grievance Officer are:
Mr. Ikram uddin
Designation: Customer Service Manager
Evergreen Furniture LLC
Location: Al Jurf Industrial Area 1, Ajman, UAE
Email: privacy@evergreenfurniture.ae
Customer Support
For queries or complaints related to your data or our services, please contact:
Email: info@evergreenfurniture.ae
Phone: +971 54487 0480
You can reach our customer support team to address any of your queries or complaints related to product and services by clicking the link, selecting your order and choosing ‘Need Help’ option: https://evergreenfurniture.ae/contact-us
Last Updated: May 2025