At Evergreen Furniture LLC, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and returns policy to make the process as smooth as possible. Please review the following guidelines before initiating a return.

1. Eligibility for Returns:

1.1 Unused and Unopened Items: We accept returns for unused and unopened items within [number of days] days from the date of delivery. The item must be in its original condition, including all packaging materials, manuals, and accessories.

1.2 Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service team within [number of days] days of delivery. We will work with you to resolve the issue promptly.

2. Return Process:

2.1 Contact Customer Service: To initiate a return, please contact our customer service team via phone or email. Provide your order details, including the order number, item(s) being returned, and the reason for the return. Our team will guide you through the return process and provide you with a return authorization if applicable.

2.2 Packaging and Shipping: Carefully package the item(s) to be returned in their original packaging, ensuring they are adequately protected during transit. Please include any relevant accessories, manuals, or promotional items that came with the product. We recommend using a reputable shipping service with tracking to return the item(s) to us.

2.3 Return Authorization (if applicable): If a return authorization is provided, please clearly mark it on the outside of the package. This helps us expedite the processing of your return once it reaches our facility.

3. Refund Process:

3.1 Inspection and Processing: Once we receive the returned item(s), our team will inspect them to ensure they meet the eligibility criteria stated in this policy. We will process your return within [number of days] days of receipt.

3.2 Refund Method: If the return is approved, we will issue a refund using the original payment method used for the purchase. Please note that any shipping fees, including the original shipping cost, are non-refundable, unless the return is due to our error.

4. Non-Refundable Items:

Please note that certain items are non-refundable unless they are defective or damaged upon arrival. These items include:

• Customized or made-to-order furniture
• Clearance or sale items
• Gift cards or vouchers

5. Customer Responsibilities:

To ensure a successful return process, please adhere to the following responsibilities:

• Provide accurate and complete information regarding the return request.
• Package the item(s) securely to prevent damage during transit.
• Bear the shipping costs associated with the return, unless the return is due to our error.
• Retain proof of shipment and tracking information for your records.

6. Contact Us:

If you have any questions or need assistance with a return, please contact our customer service team using the contact information provided on our website. We are here to help and will guide you through the process to ensure a seamless experience.

Thank you for choosing Evergreen Furniture LLC. We appreciate your trust in our products, and we are committed to providing you with exceptional service and support throughout your shopping journey.